Noble Moving Service Inc

My scheduled move date was June 28, 2012 from Calgary to Sault Ste. Marie. I called Noble Moving around the beginning of June, to see if I could move the date up a bit. I was informed I could not. Then the agent I talked to said she just wanted to verify my information. Noble Moving had my shipment listed to go to St. Catherins, Ontario instead of Sault Ste. Marie, Ontario. I informed the agent that they had the wrong city and that my stuff was to go to Sault Ste. Marie and the agent apologized and fixed the error.
Nearly two weeks after my shipment had been picked up I still had not received it. I called Noble Moving again July 9, 2012to inquire about the location of my goods. I was informed that my shipment was scheduled for St. Catherins and they were waiting on a truck. I informed then again that the shipping location was Sault Ste. Marie. The agent apologized and fixed the error again. He then informed me that due to the error they had no room on the trucks for my shipment and would have to wait until something becomes available and he couldn’t give me a date. I also gave the agent the address that the shipment was suppose to go to. Later that day I received an email asking for my shipping address again even though I had already gave it to them.

My wife then emailed Noble Moving on July 11, 2012 and gave them our address again. I then called Noble Moving back around July 13 to see if my stuff had been shipped out yet as well as sent another email. The agent I talked to looked into my file and said the shipment had not been sent out to St. Catherines yet. I informed her it was supposed to go to Sault Ste. Marie. She looked into it and accused me of making a mistake. I told her the original invoice I have states the shipment is going to Sault Ste. Marie. She put me on hold and looked into it. When she came back she apologised for the mistake and informed me it was mistake on Noble Moving side, and that the reason the shipment was so delayed was because they made a mistake. She informed me that I would be receiving a discount and she just had to talk to her manager. She also gave me a shipping date that my stuff would arrive July 22, 2012 almost a month since it was shipped. So I made sure I booked off July 22 from work, July 16 I get another email from Noble Moving asking for our shipping information again. We had given them our address over the phone a number of times, given it to them by email and they still are not shipping our stuff out due to not having our address correct. Finally July 18, 2012 I get a phone call from Noble Moving saying my shipment is due to arrive Friday July 20, 2012. When I asked about my discount the agent had no Idea about a discount. He then transferred me to his supervisor. The supervisor was extremely rude and belligerent. He also said there was no paper work on file that said my shipment was going to St. Catherines. I explained to him the above situation and he kept making excuses and trying to change the subject. I eventually got him to take a small discount off my price. He informed me my shipment would arrive July 20, 2012 between 6am and 8am. So I had to book off another day off work. I waited outside my house at 6 am. A general labourer that Noble Moving hired from Sault Ste. Marie showed up at 6 am. We waited an hour and half still no truck shows up. 8am comes and I look outside my house the general labourer is gone but no one has contacted me. I try to call Noble Moving but they are not open until 9 am. 9 am comes, still no transport. I finally got a hold of Noble Moving and they tell me the driver will be there by 10:30. When I inquired about why I wasn’t informed of the time change, the agent told me because they were closed. When I asked how the labourer knew to leave he wouldn’t answer the question. I then asked what happens if the truck doesn’t come by 10:30 the agent told me don’t worry it will be there. 10:45 am I call again as no truck has arrived yet. I get informed it will be there in 15 minutes. 20 minutes later the truck finally shows up. Upon pulling into the drive way the driver of the truck runs over an antique beer barrel flower pot that has been in our family for many years. No apology was giving. The general labourer arrives back at my house and tells me he got a call that said the truck wouldn’t be at my house until 11:00. Again I wonder why I wasn’t called. So I waited from 6am until 11:15am. Once the door of the truck was opened, I was shocked to see how the truck was packed. I could tell there was going to be many items broken. We start to unload the truck and I noticed really quickly that many of my boxes looked broken and extremely beat up. The general labourer informs me that he has moved a few times with Noble Moving and the way they packed the truck this time looks as though they just threw everything in and they didn’t pack it properly. When the Noble Moving agent asked me to sign the credit card slip, I inquired about broken items. He explained you pay now and agree to delivery and if anything is broken to call Noble Moving within 10 days. Due to all the mis truths I was told I singed the credit card slip I don’t agree as well as initialling the charges I put a n for no. On the slips that stated I received everything, I signed I don’t agree. After unpacking everything the driver left without giving me any of my paper work. I have my credit card receipt with my I don’t agree signature. When my wife and I started going through our boxes we noticed a weird trend. All of our boxes that we labelled breakables and fragile were the ones that were beat up. Then we looked at our TV. I bought two $35 boxes from noble moving and had them pack the TV with their moving blanket and their boxes and right in the middle of the box there is a giant hole through both boxes and the screen of the TV. I am no expert but it takes a lot of force to put a hole through a moving box. Now how much force would it take to go through two boxes a blanket and the screen of a TV. Noble Moving also advertises free disassembly of basic furniture but they did not dissemble any furniture instead they packed it as is and as a result all of our babies furniture is wrecked, another broken promise!
As well when I originally talked to the Noble Moving for a quote for my stuff, they asked for a list of my items and quoted me a weight of 2,315 pounds and a total of about 1081.75 plus tax When I received the bill for my shipping they said it was 8,500 pounds, with a total of $4,500. I didn’t ship much furniture, manly clothes, baby items, hangers, and other boxed items, I know there is no chance the total weight is any where near what they billed me for. The driver also did not provide me with any of the proper documentation that I was suppose to receive