Scott sent out a subcontractor named Yen to give us a quote. I should have known right from the start that this was a shady operation when Yen quoted me $12K for a new staircase and installation of our floors but was only going to put down 6K on his "official quote" that he would submit to Scott. The job was done quickly but not to our satisfaction. The staircase was not sanded properly and had to be re-done. The floors has varnish spilled on them and the finish was ruined. When I approached Yen to fix it he refused and to my surprise Scott agreed with him!! They blamed their carelessness on the quality of the wood that we chose rather than taking ownership for their mistakes. Do yourself a favour and find someone more professional. STAY AWAY from this company!!!
Follow up in response : I think it's hilarious that they say the problem was my "cheap flooring", when the contractor himself said it was good quality before installing it. Also, the issue was not the wood, it was what was spilled on top of the wood. It doesn't matter if you buy $2/sq ft. wood or $20 sq. ft wood, when someone spills varnish on it, IT GETS RUINED!
- Approximate cost of services:
- $12,000.00
- Company Response
Please note this client threatened our company that if we don't provide him with a new floor (NOTE: He provided the original material which retailed at $2 SF Not recommended) he would write a bad review. So basically he tried to blackmail us.
Yen also went to his house repeated times to follow-up on this clients issues and nothing was ever good enough for him and then the client decides to escalate the problem using blackmail.
Please do yourself a favour and read through all reviews and you will see who is telling the truth here.
P.S. To other service companies out there STAY AWAY from this client.
Regards,
Scott