Window has a small hairline crack it's seems to in-between of the glass both sides are smooth are there was no physical force Only explanation may be a bird flew against it or the Sun ?. but a Glass Window or door that is like a wall should be strong/durable enough to withstand the natural weather or even birds and made to protect the homeowner to feel safe hoping that the material should last 10 - 25 years. This is 5 years and the company said they would not cover such defects that just happens even without any physical force. Though it is small imagine they expect you to pay for complete new replacement. Then their materials is not strong enough to withstand or protect and cannot stand on their products durability which supposed to be strong enough to last from even a bird crashing or from natures weather which should be able to withstand such Although they is not visible roughness on the surface to indicate any direct force. They did not care or empathize or even stand by their product or offer some kind of solution. I would not recommend this products at all as there is little or no warranty 2 yrs only I suppose. Shameful! If it's durable then they should be happy to fix this and revisit their product against moderate force or weather ( I really) can't say which unless it deliberate high force that may cause but this was not the case. They were so blunt and did not care if their product gets a bad reputation Terrible customer service for such a product like windows to protect your home with less than 5 years.
- Approximate cost of services:
- $1,500.00