New Home Services Inc

My basement reno started September 10th and was to be completed by September 28th. I'm still waiting for it to be finished and it is November 7th. There is only a small portion left to be completed and what has been done is excellent. I have expressed my concerns verbally and via email to Randy Baryla and keep getting empty promises of "next week", or most recently "as soon as possible". He did advise that there was a sickness with an employees' family member that was impacting projects, however my empathy and understanding has run its' course. Randy picked the September start and finish dates and gladly accepted my full payment as per our contract. But once the final installment was made, work slowed to a crawl. When the work is being done, the worker Brian is professional, courteous and makes an effort to clean up. I feel sorry for him bearing the brunt of my complaints because his boss will not return my calls and half heartedly responds to my emails. I've ranked the budget aspect of the survey as poor even though the quality of work is excellent. I did this because my 3 week project is now approaching 10 weeks. Since I've paid in full as per the contract, there is not much I can do but hope this gets completed. Posting reviews to sites such as this seems to be my only recourse at the moment.