New Canadian Drain & Plumbing Ltd

We had an emergency with a burst water valve, called New Canadian and AMIR arrived within the hour. The job was done quickly and efficiently.

This was a rather complicated job on an old mid-century bungalow. The work was clearly explained before commencing. It was done within very confined spaces in a finished basement and outside. Mark was courteous, arrived promptly, and did an excellent job, clearly a master plumber!!!! Highly recommended!

These guys were great. They showed up on very short notice and fixed the water line that was coming in from the city. The work involved co-ordinating with the city, repairing the water line and then patching the hole in the basement wall.

My tenant was experiencing a drip in the washroom faucet so I had a limited amount of time to repair the issue. The booking process was seamless, the tech, Habib, arrived onsite promptly for the appointment. He was able to narrow the issue quickly and provided 2 options. I opted for faucet replacement which he had in the truck (I valued a quick but good fix over cost - would have been cheaper to by the part myself I assume). After the replacement he went through a test to ensure the faucet wasn't dripping, the pipes were not sweating and everything seemed to be fine.

I had several plumbing issues. Majid came and made an evaluation, he gave me a few options in terms of materials & price. He got the job done the same day.

Majid worked extremely quickly and efficiently. He even managed to solve some of the issues without the need of new materials, and was able to re-connect the original parts, which saved me a lot of money and no mess left behind, a very diligent worker. I am very happy with the results and would highly recommend him.

1. Job which should be done in 3-4 hours took 10 hrs.
2. I asked for written warranty for new pump and did not get it.
3. I asked technician for a picture of new pump and I didnt get it.
4. Workers didnt take steps to minimize the mess, left the place filthy and used my tenants towels to contain sewer spill.
5. Technician was asked to lock the front door and leave the key with the neighbor. He left the door unlocked and the key on the countertop.

After this review The company apologized for leaving the door unlocked and provided written warranty.

Mark did an excellent job fixing the broken overflow in our shower, as well as a blocked sink and shower drain. He explained everything to us ahead of time and walked through the process step by step. Pricing was upfront and transparent. Would happily call him again.

Had major work done. Replaced stack, new sewer drain, new plumbing everywhere, basement wall water proofing. Mark managed everything and was very carefully and did amazing work. The whole crew were nice and very carful with the house.

My email inquiry got a prompt reply and based on my details they provided a quote so we set set up the no obligation appointment to suit my schedule.
Habib arrived on time with the appropriate tools and replacement fixture. He assessed the problem with the tub diverter and gave us an accurate quote inline with the first one. Habib was quick to replace the fixture with a professional and informative attitude.
I appreciate the prompt and courteous service.