We came home from a 9 day vacation to no hot water on a Saturday evening. We called Mr Rooter based on online reviews. The gentleman came within a very reasonable time frame. Without doing much investigation, he told us our water pipes were frozen and we would have to wait for them to thaw. He told us this would take multiple days and there was nothing he could do. He suggested raising the temperature in the house to try to thaw the pipes. The next day, we contacted the hot water tank company, a part was changed and we had hot water immediately. The plumber was completely inaccurate with his diagnosis. If we followed his suggestion, we would still have no hot water.
- Approximate cost of services:
- $100.00
- Company Response
Hello Robin,
We would appreciate the potential opportunity to coach the technician that visited your home, however we are unable to find you in our system based on the details you have provided in your review. To confirm that it was in fact Mr Rooter Plumbing that came to your home, we would kindly ask that you contact our office to provide us with the information needed to locate your file.
Thank you and we look forward to hearing from you.