Broken shower cartridge and garden hose faucet
I accidentally broke off the shower handle, not a big deal right? Well it also split the cartridge shaft which happened to be American Standard (it's an absolute nightmare to find the right parts for). If anyone is married they'll know how sacred showers are for the wife and I wasn't about to waste any additional time figuring things out so I called Mr. Rooter at noon and they had my man Ron Jackson within an hour.
I have no idea what the average wait time is but I really didn't care as I just wanted it fixed. Ron was very friendly and knowledgeable, thankfully he had a compatible part in stock otherwise this review may have been more of an obituary. While he was here I also got him to fix a snapped garden hose faucet. This fine gentlemen was highly efficient.
Prices seem OK if you're just looking at parts and labour. But if you include the exceptional speedy service it was well worth it. Hats off to Mr. Rooter and Mr. Jackson.
- Approximate cost of services:
- $511.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Bernard and thank you for the review you have posted for Mr Rooter and our technician Ron! We can understand the importance of showers for anyone (married or not!)lol! We are glad to have assisted you in a timely manner and provided the options for the parts required even if hard to source. It was great to have assisted your other plumbing needs as well while Ron was there! Thank you for choosing Mr Rooter and have a wonderful day!