Plumber came out and charged atrocious amounts to remove and replace the toilet($300). Then he proceeded with his Scoping and snaking($200) of my drain; determining I had a collapsed pipe. He did offer to take the $563 off of the $4000 repair job. He did suggest I get the town out to take a look, which I did, no damage on the town side(I personally watched the entire scope out to the sewer main twice). I did not get the warm and fuzzies from Mr. Rooter and $4000 is a lot of money so I contacted a recommended honest plumber. He scoped out all my drains in the house and again out to the sewer main. No damage to the drains, I had one piece of pipe that had settled 1/2 so there was a small lip but nothing to be concerned about(it would not present as my drains backing up as they were). Another plumbing company out of Oshawa were honest, competent, and thorough. They were the company that scoped the drain and determined the issue was with my low flow toilet in the basement. After discussing the issue with them I replaced the internals of my toilet making it a high velocity regular flow toilet(less than $100). To their credit Mr. Rooter did rebate me the cost of their inspection after contacting their service manager a couple of times. The question is "do you want the job done right the first time for a fair price?" If so do not call Mr. Rooter.
- Approximate cost of services:
- $563.00
- Company Response
Hello Chris,
We are sorry read that you were not satisfied with our service. We do feel it necessary to clarify that the blockage that occurred in your drain was in fact located at the shifted or settled area of pipe that you describe in your review, it was not related to the flushing capability of your toilet. When our plumber cleared the drain and saw that the shift had caused the blockage, he provided you with a permanent solution which was to replace that section of pipe. We would like to mention to you again that by not replacing that section of pipe you run the risk of the blockage reoccurring.