Repair a frozen pipe that burst
First, I called the dispatcher at Mr. Rooter on Jan 9 evening about a water pipe that burst in the garage and unfortunately leaked into the basement. The technician promptly gave me a call in 20 minutes giving me an appointment in the afternoon the next day. To my pleasant surprise, the dispatcher gave me a good news that a technician was available in the morning. Great news because my main water valve was shut due to a pipe burst so the earlier we have water back, the better.
Josh, our technician arrived on time and started his thorough investigation for the pipe burst location. He also went through the pricing with us before initiating any work. Everything was fixed to our satisfaction. He took his time in providing very helpful comments to avoid future problems. I would recommend Mr. Rooter to others. All in all, a positive experience from start to finish.
- Approximate cost of services:
- $400.00