We went to Modular as we read about them in the newspaper. They are a bait and switch company, or were in our case. They left gaps in the contract to take advantage of, did not keep their word, their timing and played games with us from the get go. We stopped all work with them and got (some of) our money back rather than continue to deal with them. Buyer beware please.
- Approximate cost of services:
- $50,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We would like to thank you for your insight. As well, we would like to apologize for not meeting your expectations.
Unfortunately, our initial estimates are not based on actual drawings but on the information given by the client. Once the design, driven only by customer’s wishes, has been created, the quote will be revised and will not necessarily match the initial quote given.
We are surprised with your review stating that you are unhappy, even though we returned remainder of your initial nonrefundable deposit, despite the fact that by the contract we didn’t have any legal obligations to do so.
However your review is going to show that we are a real company that is trying to meet our customer’s expectations, however we regret to say that it is not always possible.