Called Malani during regular business hours to repair what I assumed to be a faulty thermocouple on my 8-year-old gas hot water tank. Dispatcher was very professional - took down information about the tank, said that there would be $180 charge for the first hour and $98/hr thereafter, said they'd come sometime during 12-5pm and that I'd get a call 30 minutes ahead. Within an hour, they called and a technician arrived. Technician was very polite and got down to work immediately. Problem was with a limiter switch but asked if I wanted the thermocouple replaced at the same time. I agreed. Everything was done within an hour. Service charge of $180 seemed a little excessive ($90-120 seem to be the norm) and the parts were marked up by over 250%. E.g. Charged $24 for the thermocouple. Retail price at Home Depot is $8.99 (Honeywell 24" Thermocouple Model Q340A 1413). I completely understand mark-ups of 100-150% for this type of service. They must buy, retain, transport, inventory and deliver parts used for service. But marking up parts by more than 250% is excessive.
- Approximate cost of services:
- $260.00