I used Milani Plumbing because of a Referral from a friend. Joe the Plumber came by June 8 (job no is 857319) and looked a my leaky water faucet, and fixed my troubled water faucet , he had to solder the faucet come apart, while waiting for the pipe to cooled down , i asked Joe to help looked at another faucet i had which i believe is leaking too. Joe took a quick look and said it just not turn off tightly enough. Trusting that he is the expert and i am not, i assume he is right. The next day i notice that the facuet that was looked at was still leaking and i called Milani 24 hrs after the appointment . I told that that the about what happened and they said that they will come by again and look at it but they will charge me a $98 "continuing rate " which i feel was absurd.
I told them that i trusted their expertise that by i went by their word , now they want to charge me $98 just to have a look where it was already looked at and their plumber said it was not shut tightly enough. Will never used this company again. Really disappointed.
- Approximate cost of services:
- $200.00
- Company Response
Thank you for your feedback, customer service is very important to us and we are sorry to hear that you were left unsatisfied. However, we were unable to find your service call in our history. We only have one plumber “Joe” and he was not working on May 22 as it was a day off for him. We would really like to come up with a resolution for you so if possible could you please provide us with a job number, address or phone number, please send it to marketing@milani.ca, so we can address this for you promptly. Thank you and we look forward to your response.