Although the office staff and installers were very nice, deception seems to be key to this company's operation. They inflated costs, charged me for double the required materials (including wastage), and then improperly installed the carpet. I was told that my reservations would be fixed with vacuuming and if not, they could fix it later, and that if I did not signed off on the work order the installers would not leave. They then refused to repair the faulty installation, reneged on their previous agreement to do so, and accused me (a physically disabled person) of improperly installing a rectangular patch in my living room which the installers themselves acknowledged they made, and would be impossible for anyone but the installers with the tools to do so. On top of that, they advised there was no extra carpeting despite being advised by an independent carpet installers that the job performed by Mike's would only have used about half the materials I paid for. They then stopped communicating with me in order to resolve the issue (despite acknowledging there were issues).
Long story short, it appears this company is keen to pocket whatever they can and pounces on the opportunity to take advantage of vulnerable people. I further note that the whole reason I had to get carpet reinstalled in my unit was because Mike's failed to properly install and stretch the original carpeting they installed in the first place, and the carpeting tore and frayed at the seams less than 1 year after purchase!
