Mike's did offer a good price on the laminate flooring, and did install it well. So for the most important parts of the service they did a good job. The parts we didn't love were the installers smoking and leaving their cigarette butts in our yard and some miscommunications around garbage removal. Specifically when we were talking with Mike at the store about the price and how to keep costs down Mike let us know that if we removed our carpet and baseboards ourselves and got rid of the carpet we would save costs with removal and dumping fees. As a result we ripped out our own carpet, baseboards and took it to the dump. The frustration was after they installed the laminate they left us all of the garbage associated with the installation. When I spoke to Mike on the phone about the garbage and tried to explain my frustration about leaving the garbage he let me know they could take it away for a fee (not a cheap one). I explained that when we talked in the store he let us know we should take the carpets out and take them to the dump ourselves he didn’t let us know we would be responsible for the garbage associated with the new flooring going in as well because had I known I would have waited for that garbage and only done one trip. Mike then referred to the small print in the contract that said I was responsible for this left over garbage. I told him it should have been stated to us that we would be responsible for the leftover garbage following the installation and I wasn't very happy with the service on this point, Mike’s response was that he didn’t want to me to be upset but was not willing to take the garbage away complained to me ‘Why do I want him to lose money’.
The result in the end was that we didn't appreciate the lack of communication or service when miscommunications happened with Mike's and as a result didn't use them for completing flooring on the upper levels of our house.
- Approximate cost of services:
- $1,500.00