G.H.Johnson's Trading Co. Ltd.

We were set to purchase 2 leather sofas and 4 bar stools from another retailer when friends recommended G.H. Johnson's . Patrick was able to source similar quality sofas at half the price we were prepared to pay and , when he couldn't source a similar discount on the bar stools, had them custom made in his shop at less than half the price. Delivery came in the promised 8 weeks , just prior to Christmas, and the delivery men were good enough to relocate our current sofas to the basement to insure that our home was ready for the annual Xmas party-that would not have been an easy task for my wife given my absence due to a business trip. Patrick and his staff, right down to the shipping team , were a pleasure to deal with and the 4 hour round trip to the showroom was certainly worth the time.

I visited GH Johnson about four times before making my recent purchases. The sales lady was pretty patient and offered a great deal of guidance. The store looked disorganized but it did have a good selection of furniture. The sales lady was knowledgeable and had a good sense of design. She was honest and told me upfront if the items were in stock and deliverable within 6-8weeks. Overal i would recommend this store, its no uber design haven however its prices are reasonable and most of its furniture are quality pieces.

I bought a sofa from GHJ for my new home. I told the sales staff that I needed delivery in 2-3 weeks and if I could just buy the floor model. The store manager in charge at the time told me since it is made in Toronto, I could have it in time before xMas.

3 weeks after I made several calls and was told that it would arrive at their warehouse soon.

After one email, several calls, and 2 store visits later, I got the sofa delivered 2 weeks after.

Overall, I would say my experience was probably better than most other folks here.

But here're my observations for others:

- The furniture at GHJ are very nice and the pricing is very reasonable
- Do not buy with a delivery deadline in mind. Give yourself lots of buffer
- Other furniture places are probably the same - no better or worse
- Ask for the origin of the sofa. If it is Canada or the US, your chances of receiving it timely are higher than say if it comes from the Far East
- I think GHJ could probably have a better system in updating their clients with respect to the ETAs. If they put some focus in that area, then they would be head and above other furniture retailers

We went to Johnson's looking for some new furniture for a room that was to be a living room/dining room split. We were a bit worried about getting sofas, coffee tables, chairs, hutches etc to ALL to be complimentary... But when we walked into Johnson's and saw how big the show room was, our fears eased a little. On top of the sheer size of the place, almost everything there, except for the floor models for purchase, was customizable. I was able to pick everything to my liking, and even got them to stain one of the coffee tables to match the rest of what I got. Everything was just lovely, it came in over about 7 weeks, but they held onto all of it for us until we could recieve it all at once, so we only had to take one day off. We'll definitely be returning in the future.

I have been a customer of Johnson's for over 10 years, and I will continue to be a dedicated customer for many more! My most recent purchases included all of the furniture for my daughter's nursery. The high-quality, Canadian made pieces were delivered to my home within 4 weeks of the purchase date and all interactions with the Johnson's staff were efficient and enjoyable throughout. The sales person was extremely helpful; he listened carefully to my wish list and was able to narrow down the many options of styles and finishes to those that matched my taste perfectly. The delivery staff were so kind and exceptionally gentle as they moved the large pieces to the second floor of my home.
I have purchased several items from Johnson's and have been pleased with all of them. Included in those purchases was a custom made head board, which I absolutely love (it looks like it belongs in the pages of a magazine!) For the competitive prices, the diverse and massive selection, and the helpful and knowledgeble staff, I will continue to consider Johnson's the best place to buy furniture in the GTA!

After a pretty good experience during our purchase, things went downhill after we reached the 3 month period of not having received our furniture. On November 11, my Rowe Mini Sofa arrived along with the Monaco Sectional Sofa. The sectional sofa was too large for the basement stairwell entry. The delivery men took the sofa back to the warehouse. I received a phone call the next day from Mark Johnson to arrange a date for the upholsterer to disassemble and reassemble the sofa. On November 16th, the upholsterers arrived with no sofa. My husband had taken the afternoon off (with no pay) for this appointment. They had to go back to the warehouse and returned two hours later. After spending two hours assembling the sofa, they informed us that the longer section of the sofa was the wrong piece. We were extremely disappointed after waiting 3 months for this furniture to find out that a mistake had been made. However, I tried to be very patient and waited for someone to call. After a week of trying to get Mark on the phone after he left one message, I had to go into the store to find out what the situation was. This happened on November 25th 2008. Then, we moved on to discuss the 2 Brentwood chairs, which after 13 weeks, were not ready. I was informed that Brentwood is actually located in Toronto, which I found very frustrating since 13 weeks for two chairs from a company in Toronto is a ridiculous amount of time to wait. Again, the delay was the fault of the salesperson's incompetence. I found out that one of the chairs would be delivered on the next Tuesday, December 2nd.

On December 5th, the first Brentwood chair was delivered to me. I received a phone call that the second chair was going to arrive on December 12th and that I would receive an immediate phone call and have it delivered right away. On December 12th, I received no phone call. On December 15th, I had to phone to check on the arrival of this chair. Mark told me that the chair was in and would be delivered on Tuesday December 16th between 6pm-8pm. At 6:30pm that evening, I received a phone call from the delivery guy that he could not find the chair in the warehouse and that someone would phone me the next morning to give me an update. I had arranged to be home for the delivery, missing an important school function, as a result. At this point, my patience has reached the end of its rope. I did not receive a phone call the next day or the day after that. I feel as if my phone calls are now being avoided. I have phoned Mark about 3 times and left the same message with no reply. At this point, the customer service that I have received is deplorable. I should not have to be one that calls to get an update when the third, fourth and fifth mistake has been made. It is almost getting to be a joke now when another mistake or miscommunication occurs. To date, I still do not know the status of my last chair which is lost somewhere in the warehouse. In fact, I haven’t the slightest clue when the correct part of my sectional will arrive. And of course, I’m still responsible for the full price of all the items I have purchased. Unfortunately, I cannot say that I would recommend this store to anyone after all of the problems I have experienced and the slow and I agree with other reviewers, often arrogant and condescending response from the customer service representatives.

After a long and painful move from a 5 bedroom home to our new 2 bedroom town house, that involved a flat tire on the moving truck and a snow storm to boot, it was a welcomed relief when G.H. Johnson's showed up to deliver our new furniture the day after we moved in.
The delivery men where so pleasant and took such precautions in setting up all of our furniture, including moving some large peices through tight spaces. The furniture was in perfect condition and everything we ordered arrived without a scratch! The staff at G.H. Johnson where very helpful and very accommidating to our tight timelines for the move. We will definately be back and would recommend G.H.J's in a heart beat!

My order was as simple as it could be. The first bed came in and was incorrect. It took a lot of upset to get it sorted out. I was promised both sets to be in within 6 weeks. Its been over 2 months and have been promised over and over again that the second bed would arrive next week, then the following week. The sales people are rather condescending once things dont go thier way and I feel very sad that a company like this is allowed to operate. STAY MILES AWAY FROM THEM

We recently bought a new dining room set at Johnson's and were, as always, incredibly pleased with the selection, service and of course the best part - the extremely low prices. We've been coming back for three years and we will keep returning for many more to come. Thank you!

My experience with G.H. Johnson's Trading Co. has been delightful, and extremely satisfying. Assistance in selection of items purchased along with the delivery and ongoing service has been exceptional! The wide selection of products and designs make it a one stop shop when decorating a room or simply looking to add to a room. I have recommended this store to many clients and friends and will continue to purchase furniture and accessories there myself.