G.H.Johnson's Trading Co. Ltd.

After a pretty good experience during our purchase, things went downhill after we reached the 3 month period of not having received our furniture. On November 11, my Rowe Mini Sofa arrived along with the Monaco Sectional Sofa. The sectional sofa was too large for the basement stairwell entry. The delivery men took the sofa back to the warehouse. I received a phone call the next day from Mark Johnson to arrange a date for the upholsterer to disassemble and reassemble the sofa. On November 16th, the upholsterers arrived with no sofa. My husband had taken the afternoon off (with no pay) for this appointment. They had to go back to the warehouse and returned two hours later. After spending two hours assembling the sofa, they informed us that the longer section of the sofa was the wrong piece. We were extremely disappointed after waiting 3 months for this furniture to find out that a mistake had been made. However, I tried to be very patient and waited for someone to call. After a week of trying to get Mark on the phone after he left one message, I had to go into the store to find out what the situation was. This happened on November 25th 2008. Then, we moved on to discuss the 2 Brentwood chairs, which after 13 weeks, were not ready. I was informed that Brentwood is actually located in Toronto, which I found very frustrating since 13 weeks for two chairs from a company in Toronto is a ridiculous amount of time to wait. Again, the delay was the fault of the salesperson's incompetence. I found out that one of the chairs would be delivered on the next Tuesday, December 2nd.

On December 5th, the first Brentwood chair was delivered to me. I received a phone call that the second chair was going to arrive on December 12th and that I would receive an immediate phone call and have it delivered right away. On December 12th, I received no phone call. On December 15th, I had to phone to check on the arrival of this chair. Mark told me that the chair was in and would be delivered on Tuesday December 16th between 6pm-8pm. At 6:30pm that evening, I received a phone call from the delivery guy that he could not find the chair in the warehouse and that someone would phone me the next morning to give me an update. I had arranged to be home for the delivery, missing an important school function, as a result. At this point, my patience has reached the end of its rope. I did not receive a phone call the next day or the day after that. I feel as if my phone calls are now being avoided. I have phoned Mark about 3 times and left the same message with no reply. At this point, the customer service that I have received is deplorable. I should not have to be one that calls to get an update when the third, fourth and fifth mistake has been made. It is almost getting to be a joke now when another mistake or miscommunication occurs. To date, I still do not know the status of my last chair which is lost somewhere in the warehouse. In fact, I haven’t the slightest clue when the correct part of my sectional will arrive. And of course, I’m still responsible for the full price of all the items I have purchased. Unfortunately, I cannot say that I would recommend this store to anyone after all of the problems I have experienced and the slow and I agree with other reviewers, often arrogant and condescending response from the customer service representatives.