We ordered our GH Johnson Table and Sofa (spending just over $3000 for 2 items) 7 weeks ago.
Matt (a Johnson family member) was great in the store when he was getting our sale...the service was wonderful...but there is where it ended with Johnsons.
I have to say we did get our table and it was delivered by a very capable delivery crew (they outsource)...but only b/c it was in stock.
So we ordered our furniture June 26th and were told 4-6 weeks MAX...I thought that was reasonable.
Well, today is August 15th and we still have yet to see our sofa...but we have had plenty of conversations with GH about it.
July 20th - spoke with Matt to see about our couch. He said call me back on Aug. 5th and I will have contacted the manufacturer and see if they can rush it.
Aug 5th - called Matt, he had yet to call the manufacturer...so he let me go and said he would call right back. Nope 2 hours went by and no call from Matt. SO I called and he said "oh sorry a really good customer of mine came in and I got busy, let me call them". What am I? A not so good customer????
He called back and proceded to tell me that we were only in the 4th week and it would be another 2 weeks. He also asked me "are you aware how many ppl ask us to RUSH items, we can't ok!!!". I was so upset I just got off the phone.
My fiance called back to speak with Shaw, a manager. He made him aware that Aug. 7th would have actually been six weeks. They guaranteed us it would be delivered by Aug 16th. GH offers a guarantee fit (they take it apart in store and reassemble in home). They said the couch would arrive Aug 15th in store, be disassembled and brought over on Aug 16th AM. - just in time for our house warming party
Well..what do you know, we just got a call from GH (Aug 15th) to say that the guy who disassembles it is still away on Vacay. Shawn forgot that the guy doesn't come back til Aug 18th. So they would give us a loaner...and my question naturally was: what if it doesn't fit...then what? He said "I don't know".
SO I said, just bring us our couch tomorrow, we will put it in our dining room and have the guy come on the 18th. Shawn says ok...but then backpeddles saying actually it is in our warehouse in Trenton...so the friggin' couch isn't even there...
GH has great quality...but crap service! Do not order anything if you have a date you want it by, you won't get it in time! And the sales ppl don't care about you after they have your money. They backpeddle to cover up when they don't tell you the truth!
It is clear that this family owned, operated and run business has no value for its customers...or maybe only some.
Is their product good - YES I will not dispute that...but they need to do some overhaul in the customer service dept.
Good luck if you dare....(sorry for the spelling I am so mad!!!)
- Approximate cost of services:
- $1,400.00