I live in a condo and the only toilet I had backed up. I called Roy first after reading the rave reviews on this site. He wasn't there, so I left a message and started enquiring into the services of other plumbers. The others I reached - all also highly recommended - were only available to come by later in the evening. But then, Roy called back to say that he could come by in forty minutes!
Not only was Roy exactly on time, he conducted his business in a very personable, professional and knowledgeable manner. He solved my crisis within an hour and took the effort to ask if I was satisfied with the service (instead of just declaring himself finished). He charged exactly what he quoted the job would cost, which was very reasonable and in line with others.
My experience with Roy is one that all homeowners should have with tradespeople. I would gladly recommend his services to others (except when he's off for another of his Cuba experiences!).
Many thanks, Roy.
- Approximate cost of services:
- $155.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?