Buying a brand new house and moving in doesn't happen very many times in a lifetime. Each time should be special and memorable experience. Mattamy should understand this as they are a new homebuilder. What they delivered was an incomplete house and poor customer service. Firstly, they forced us to close eventhough we requested an extra week as there was a family emergency which required us to be out of the country. On closing day, we had no kitchen counter, no bathroom counter, master shower missing, parts of the drywall not finished, amongst many other minor issues. How can Mattamy expect to deliver a product in this state to the customer. It is incomprehensible. They blame it on the bad winter... If that is the case, they should push back the closing date because after it closes, it is like pulling teeth trying to get them to come back to complete it. Every time they come back they do one thing. I've had so many appointments with contractors that I've just left Mattamy with a set of my keys as I can't keep taking time off work to let these contractors in. It's been coming up on 3 months since I moved in and still hounding Mattamy to come back to finish up a few more things. May need to get Tarion involved.
Overall, the worst experience I've had with any company. Every time I think of Mattamy it leaves a sour taste in my mouth.
Do yourself a favour and look to other homebuilders.
- Approximate cost of services:
- $800,000.00