Detached House in the Wheler's Mill Community in Stouffville
I bought a Mattamy semi-detached home 6 years ago. It was beautiful. Excellent quality and fantastic service. Last year, we decided to upgrade and buy a detached home from Mattamy. Big mistake. The house was barely finished when we took possession. Broken window, hole in the garage door, etc... The service department was terrible. They dragged the repairs out over a four month period. Workmen wouldn't show. The worst incident happened when they put down our grass last summer. The grass was dead when they laid it. I called Mattamy service right away to complain and they accused me of killing it. I spent the entire summer watering it and spent around $800 in water. I just submitted my year-end repair list and Mattamy service department is proving just as bad as last year. I would not recommend buying a Mattamy house to anyone. The service department is a nightmare. BEWARE!
- Approximate cost of services:
- $400,000.00
- What could this company do to improve their services?
- Fire their warranty service department staff and hire people that had customer service skills. The current staff are terrible.
- Any advice to offer fellow homeowners facing a similar project?
- Don't buy a Mattamy home. The quality has decreased so much in the last five years.