I just found this site in doing a search for Mason Homes contact information. Wow. These are unhappy customers. I am quite satisfied with the new house I bought in Port Hope. The tiling was excellent (it didn't get finished in one area) but the quality of workmanship was very good. The hardwood flooring is great and the installation is good. The windows are Pollard which is a good brand. The house came with a sump pump and a backflow valve. I'm not enthusiastic about the water heater: it has a heat recovery function but costs $50. per month rental.
I was pretty uncomfortable last night with 35 degrees Celsius heat and no air conditioning. It seems like it was never connected. I don't know why this oversight was made. So now I'm trying to get the a/c hooked up because it's supposed to be hit for days.
I did I have issues with the painters; They just never came back to finish the work. The finish carpentry was good.
I think the problem that Mason Homes has is that they aren't that big and their success has impeded their ability to provide quality to their customers. It really seems to depend who you get for a trade as to whether the work is done well or not. It also seems that the after sales service is missing. Mason Homes NEEDS to put on place a senior level person to head up their after sales service and develop a TEAM of experienced professionals to undertake the reparation of deficiencies. I am very worried about when or if I'm going to get my a/c hooked up. Perhaps, like the the tiling, I'll have to pay for it myself.
- Approximate cost of services:
- $400,000.00