Great work at first but LOOKOUT if you ever need them to come back for warrantee work!
Replaced front and back doors, and all windows in each of my houses over 30 years. The last bay window that they installed about 12 years ago has the coating delaminating from the frame. I contacted them about the warrantee and they won’t even come out to look at it until I pre-pay $100.00. They claim that it isn’t their warrantee, but the manufacturer’s. They certainly don’t mention that in the sales pitch. It’s not written anywhere on the paperwork that I was given when the work was originslly done.
- Approximate cost of services:
- $10,000.00
- Company Response
Good Afternoon Mr. Cooke. Bill Carroll, one of the co-founders of our company and myself, have attempted to reach you directly by phone and left multiple voice mail messages. Unfortunately, we've been unsuccessful in reaching you and have not had our calls returned. If you could please contact me directly, Rob Rutherford (Customer Care Manager), at 1-800-465-0593 extension 244. We'd like to address your warranty concerns and see what we can do to resolve the issue with your bay window. Thank you in advance!