Lifestyle Home Products

When originally purchasing windows we got quotes from many companies (6 or so). We liked Lifestyles for the quality of their product and their energy ratings. The salesman Michael and the sale process were also great. Unfortunately once you sign a contract with this company the customer service ends.

After purchasing our windows we decided to change the colour of one window. Our salesman told us that we could do this up until the time of the remeasure. A few days before the remeasure we emailed the office with our PO number asking for a colour change and requesting a return email to confirm that they had received our request and that the colour would be changed. We received no response for a few days so I resent the email...Still no response so I called and left a message.....again no response. We had to call our salesman Michael with the issue before receiving any response from the company. After speaking with Michael we (finally) received a confirmation on the colour change a day later.

The installers came to remeasure our windows (standard process to confirm the original measurements). They had a tight schedule of availability so my girlfriend left work early to ensure that she would be home to let them in. They took their measurements and off they went. We received a call a day or two later telling us that they had screwed up the measurements and that they had to remeasure. At least this time when they came back they agreed to work around our schedules and not vice versa.

The day of installation finally comes around and I have rearranged my schedule at the office to allow me to work from home on this particular day. At 9AM i receive a call from the installer telling me that he would be arriving around 10. At 10AM i receive a call from Lifestyles customer service stating that he would now be arriving around 11. I specifically asked the person in customer service "will the installation be complete today?" the response: "oh yes, he will work late if he has to". The installers show up at 11AM as promised but now inform me that they can only stay until 4pm. (they ended up leaving at 3:30 - a solid 4.5 hour day and 2 of 6 windows installed). I rearranged my schedule (again) to work from home on the following day in order to allow the installers to come back and finish the job. Well the next day is raining so the installer texts me at 9:30 stating that he will not be able to come today but that he will come tomorrow. That doesn't work for me so I'm now waiting for a call back from the company to rebook the installation. On top of all this, I'm renovating the house and am now behind schedule waiting on the windows to be installed.

Looong story short: Great sales process just don't expect much customer service once they have your money.

UPDATE:

The installers came back to finish the window install. All was going well until I informed the installer that as per the work order the bathroom window (located in the shower) needs to be a vinyl jamb. Why this wasn't noticed prior to me- not an expert- pointing it out, i don't know. Well, he didn't have the material and now I have to wait an indeterminate amount of time (the person who i spoke with at the office would not give me an estimate as the person who does the ordering was off sick.....) for the installers to come back for a third time.

6 windows, 3 installation visits. If you go with Lifestyles I hope you have job flexibility or lots of vacation days.