Leon's Furniture

Buyers beware, stay FAR FAR away from this company. They are misleading. We purchased beige leather couches less than a year ago, and purchased their warranty because we were sold on the fact that ALL stains and rips would be covered. My 4 year old daughter left a small piece of slime on the couch, that left a stain that will not go away. To our surprise, they are not covering it under warranty, since it's not "specified" to be included in their list. We would have never purchased these couches to begin with, and were hesitant to do so but the sales rep sold us that ALL stains and tears being covered, that we had nothing to worry about and we would have complete peace of mind which is dissappointing to say the least. They are offering as a goodwill gesture to send us a cleaning kit that we already have that didn't work, which is a complete slap in the face. They are also trying to say this is not their responsibility, and to deal with the third part warranty company rather than them. For the record, this is the only bad review I have ever written. Being a business owner myself, I always give people and businesses the benefit of doubt. I should note that the warranty company ignored my warranty requests for a month and a half.

Shop elsewhere and save yourself the complete disappointment. Trust and holding to your word goes a long way, but definitely not with this company.

I recently had an extremely disappointing experience with Leon's Furniture Burlington.

I purchased a 17,000 dollars worth of furniture from Leon's, including dinning table/chairs, bed and a sofa. Both the bed/sofa were of unacceptable quality. The bed makes an unbearable screeching noise with every movement, making it impossible to get a good night's sleep. As if that wasn't enough, the sofa I received was itchy, damaged, and completely uncomfortable. When I contacted customer service to address these issues, I was met with no resolution regarding the bed and a 25% restocking fee to Leon's as the only option for the sofa.

Instead of offering a reasonable solution, they expected me to lose money by paying for the replacement of these faulty items.

The entire experience has been frustrating and costly. I strongly advise against shopping at Leon's Furniture in Burlington. Their products are subpar, and their customer service is atrocious. Save yourself the headache and take your business elsewhere.

I would recommend them to anyone seeking to buy furnitures to their home. Extremely fascinating furnitures with clean finish. Their service was also exceptional. The designs were really modern and eye catching.

I bought a queen size bed frame, and when the delivery came it was damaged and scratched. Customer service didn't offer any discount ,and didn't replaced it or offer store credit. I asked for a refund and they said that I can't recieve a refund. After 3 months of arguing, they only refunded me half the original price. I am very disappointed and upset with the outcome.

I ordered a brand new dining table but they delivered a defective price and offered a discount but the team didnt know the discount amount which leads to zero trust on transparency. The ask for replacement is still in progress.

I purchased two new couches and was looking for two cushions replacements, i was quoted $60.00 each and waited 5 weeks for them , they have arrived and now leons is trying to charge me $120.00 US dollars in which wasn't said to me living in Canada not something i would ask ,now they want to charge me $150.00 Canadian for both and admitted it was there error on their part and still wants me to pay the difference so they are stuck with two cushions because of their error .

misleading advertizing- using mobile device shopping for washer and dryer, leon's website suggests items of interest are in stock (checked box and working "in stock" ) for some of the products which suggested the items I was looking at were in stock. after ordering and paying I receive an email confirmation that I will receive an email when stock is available.
when replying for an explanation I have not reveived any communication. only after calling the local store was I informed I would be waiting a while. order cancelled.

Very bad customer service.
Bought sofa set on Dec 2023, promised to be delivered after 12 weeks. Then, they said we have to wait more and can't guarantee that the items will be delivered another 12 weeks.
So, after waiting for 4 months, we have to wait another 3-4 months (NOT PROMISED), may be 1 or 2 years, to have a sofa to set on.
SERIOUSLY!!!
NOT RECOMMEND AT ALL.

Mustafa

Long story short is Leons in Kingston do nothing but ignore the truth. I had to take back my first set of washer and dryer. Service manager was not even going to let me return it and said to me you shouldnt have bought the cheap set. Well I never thought LG was cheap. After convincing me to buy a more expensive set I asked for them to mail me my old receipt and a new one for my new set. My receipt for old set was $1747.32. The receipt they sent me for the old set is $1227.58. The receipt they sent me was not the original receipt. I will not speak to anyone at Leons Kingston after this awful ordeal. I am waiting for the corporate office to call me so I can explain what the Kingston branch has done to me. Stay tuned

We bought our chairs in the Peterborough store. Our Leons sales rep was Brigham. He did an excellent job. Showed a number of options going quite well with what we had expressed interest in. He showed great knowledge in describing the functions and features of every chair. Then answered questions we had. He then had the courtesy to leave us alone to discuss and try the chairs several times to compare our comfort. While we did that he assisted other customers rather than sitting idle showing great initiatives. If I were hiring I would certainly look at Brigham to employee. As it is I will definitely go back to Brigham when we are ready to buy again. Great job Brigham!!!