I hired this company to assist with my weeds, after 1 year of service, I came to the realization that what they offered was no better, and no worse than if I had just taken care of it myself for a fraction of the cost. As I have always dealt with seasonally companies who do not employee (IMO) questionable ethical practices of continuous billing, I was not aware of their practice to come out the following year (despite their "best attempts" of sending me junk mail). The second that I realized they were continuing to come back the following year, I contacted their office to rectify the mistake. Instead of addressing my issues, they tried to continue to sell their product, and when pressed, I was told on two different occasions that my "bill wold be taken care of". When I continued to receive invoices for this 1 spring visit, they backtracked on what "taken care of" actually meant, and only offered me a credit of 50% when I used them again.
I will say, that their technicians were always friendly and respectful when they were here, however as stated above, I saw no improvement in my lawn while using this company, and would rather save the hundreds of dollars and do it myself. If calling in for a complaint or an issue, expect a lot of double talk, and never getting a firm answer.
- Approximate cost of services:
- $400.00
- Company Response
Hi David, I'm sorry you had a negative experience with our company. We strive to be clear from the very beginning about the terms of our service. The vast majority of our customers understand that lawns are living breathing life forms that require continuous care in order to grow healthy and improve, especially with organic & natural products that we offer.
I did send you the following response on July 6th, which resolved the complaint positively and to the satisfaction of the Better Business Bureau, however instead of replying to me, I see you chose to post a negative review on this site instead."I appreciate you bringing your concerns to my attention.
I have looked into your account to make sure we did not drop the ball. I doing so, I confirmed that every effort was made on our end to make sure you were well informed of our business procedures and our offer of services to you including our terms and conditions.These include:
- When you initially contacted us you agreed to the terms of our service when you requested a quote (your online request is attached and the excerpt from your online submittal is included below)
By pressing Submit, I hereby confirm that I am the rightful owner of the property listed above and I agree to the Terms of Lawn & Tree Care Services.
- A confirmation letter outlining our agreement with you and what we were offering, your price and the terms of our service, including in bold “service continues from season to season, for any change in service, please call our office”
- Each of your 7 invoices received last year that outlined what was done and special instructions for you including in bold “service continues from season to season, for any change in service, please call our office”
- 2 first class letters addressed to you on 11/08/10 and 03/11/11 reminding you and highlighting that we will be out in April to resume service. Even if you decided not to open the envelope, the envelope has printed on the outside on large print “service continues from season to season, for any change in service, please call our office”
- We also called ahead the day before service to inform you we were coming and someone at your residence answered that call (04/12/2011 03:35 PM)
In total, 12 contact points were made to ensure you were aware of our service offering and terms. We do not wish to service customer s who elect to make other plans, however we do expect that you will cancel your service at any time prior to service resuming each spring or before your next visit. These terms are also explained on our website where
Our service continues each year because plants require ongoing care from year to year. Nutrition needs and pest management don’t allow for time off or a break.
At no time were we ever asked, offer or agree to offer a one year only contract. We believe we went above and beyond to make sure you were well informed, furthermore we never received and additional communication from you.
However, in good faith, I am willing to offer you a credit on your account for half of your invoice against any future program if you decide to resume service in the future. I hope this helps."In addition, for any customer that requests to not have continuous service, we accommodate and honour that request quite willingly.