I was remodeling my laundry room, from the basement to my 2nd floor. The space was a lot smaller and was looking for alternative solutions to drying clothes without using my dryer. Came across the Laundry Lift website, very friendly to use and had a lot of variety of drying racks for all small and large spaces. I ended up calling Rosa to assist me in which laundry rack would best suit my needs. She was very helpful and knowledgeable on her products and recommended that I purchase the Laundry Lift. The product was delivered within a few days. Once the product was here, everything I needed to install was included. Since this product is mounted to the ceiling, I found that I needed a second person to assist,other than that it was straight forward to install. I'm able to dry a whole load of laundry and it's out of the way. Best thing is that I'm saving money by not using my dryer all the time. I show it to all my friends when then come to visit!