Aside from two full delays because of site issues we have had an endless number of problems and concerns with our new home. I am not one to usually take the time from an immensely busy life schedule and write reviews, but I wanted to share my experiences so other may be informed.
As would be expected from any builder, issues always arise for whatever reason and buying a new home from Landmart we were prepared for a few hurdles. This most recent new home purchase, and I have had a few, has experienced considerably more issues than any other new home I have purchased. I will give credit to amazing home designs, and improved level of customer service, but perhaps an increased focus on quality, completion, and detail could have avoided many of our issues.
Initially at time of PDI, and while walking through the home, we felt like things were being swiftly rushed to completion as many of the trades were still there trying to finish last minute items. Kitchens would take months to complete after possession. Hardwood stairs were left dusty from a sanding, corners and edges missing stain, and floor coverings missing. Chipped tiles, unfinished drywall, paint on tiles, missing windows handles and the central vacuum upgrade not completed and left sealed behind a finished wall. A laundry room faucet not properly installed resulting in a nearly damaging flood, missing exterior window caulking, bathroom mirrors missing, and glass shower missing are a few more to add to the list. Rather than continue with many more of the small issues, our most recent was the discovery, and since rectified issue of insulation. Ice forming on the inside of the home and cold artic air seeping into a new home by any means is a clear indication something is not correct. Whatever the reason something is not to CODE, and I will not argue that with the people that attempt to repair this deficiency.
Attentions to detail and perhaps holding people a little more accountable could have made our new home purchase a little more pleasurable,
- Approximate cost of services:
- $550,000.00
- Company Response
Thank you for your review. We are eager for your feedback, and we strive to constantly improve our Customer Care. Please accept our apologies for the dissatisfaction you experienced. If there are still outstanding issues, we invite you to contact our Warranty Manager Jeff Strang (905.304.6459 Ext. 232.) Once again, we appreciate you taking the time to review our company, as it's feedback such as yours that gives us the information we need to grow and develop.