I lived in the GTA and my boyfriend and I decided to move closer to his family in Ancaster. We were excited to build a home since we have bought 2 houses prior. The thought of customizing and picking out was exciting. The buying process was alright. There wasn't much options left so it took us a few days to decide which lot. One thing that I wasn't impressed was that the salesperson didn't tell us that there was going to be a drain basin in our backyard. Our lawyer found it in the agreement. The salesperson went on to say that it would be inbetween lots but it was clearly on the lot. We choose another lot. The decor centre was great and helpful. We closed our house in 6 months of the purchase date. We had our PDI and it was ok, Donna (closing service rep) went through it pretty quickly and kept on answering her phone when her children kept on calling. That was a bit disrupting. There were a few minor things that had to be fixed and it was fixed quickly the next day. But the major items took more than 5 months and until this date (6 months after closing) are still oustanding. We are on our 2nd granite countertop because the first one had a crack where the faucet was, they replaced it after 4 months but the 2nd countertop has a crack elsewhere! Prior to that, the faucet we picked at the decor centre was not functional when we moved into our house. The faucet knob would hit the back wall when we turned on the hot water. It took 4 months for them to pay for a faucet I picked, when they wanted me to for partial of it. I had to argue with the VP that they should pay for the entire price because it was their mistake. The california knock down ceiling was painted on, and you can see 3 white patches. They have not decided still what they wanted to do. The drain in the main washroom on the 2nd floor was not sealed properly, and now it is leaking into our office. The shower on the ensuite was not properly lined because the framing was not straight. THE FRAMING IN THE ENTIRE HOUSE IS NOT STRAIGHT! My staircase is also not straight. The centre window in the main bedroom is 1/2 inch higher than the two smaller windows beside it. There is a big buldge in our hardwood in the office because the house is settling on the beam. The list goes on. Those are a few.
The finish of the house is ok overall, but when you need to deal with the service manager (Jeff) it takes him a long time to make a decision on how to make repairs on major items. Smaller ones they are quick at. The TLC serviceman are great! They are helpful and they will take time to explain things to you and how to take care of a new home. They are probably the best part of the company.
When I call to get a service person to fix items, I end up talking to the answering machine 90% of the time and sometimes they don't return my phone calls.
Overall, I wouldn't buy another house from Landmart, and this is my third home in 6 years. If I could do it again, I wouldn't have bought from Landmart and wish I went with my gut feeling and took the negative reviews written here a bit more seriously. I also wouldn't recommend them as well. The only reason why I bougt a Landmart home was that my friend who is in the trades did mention that Landmart had horrible service about 5 years ago, but now is trying to fix that with the TLC service. Wish I didn't purchase a landmart home.
You can take this experience with a grain of salt, or you can take it has a caution. I just want to share my experience with future home buyers.
- Approximate cost of services:
- $475,000.00