Todd came to visit our home and assess our needs and we agreed on work to be done, we needed the upstairs bathtub replaced, a new bathroom sink, a bath liner installed and we had our downstairs bathroom renovated with a new bath liner, shower fixtures, paint and light fixture. We were told that the job would be started in 3 weeks. The Job wasn't started until 8 weeks later because they were waiting for our upstairs sink to come in as it had to be special ordered from the states as we needed a special size and there was only one that would fit. We didn't have a problem with that as we were not in a big rush.
When it came time for the work to be done, Carl, Walter and Henry were very courteous and helpful. We feel they did a great job and did not leave until we were happy with the work completed. Because we had to wait for the work to be done, Lawrence graciously offered to add in a new vanity sink cover for our trouble, as long as we paid for the taps and installation. We accepted his offer and it added to the look of our downstairs bathroom. They even hung our new medicine cabinet for us which was very nice of them to do. We were very impressed with the lengths that they went to do a good job and make sure that we were happy with their work. They certainly made up for the extra time that we had to wait for the job to be started and we are grateful for that. I had some concerns during the work, but they were always addressed right away. They also went out of their way in many small ways and we could tell that they take pride in satisfying their customers.
We still need to do the upstairs bathroom floor at a later date and certainly will consider them for this work in the future.
- Approximate cost of services:
- $10,400.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you so much Richard for such a gracious and articulate review! We really appreciate the time you took to write it and are very happy to hear that you are pleased with the work we did and that you had a great experience with our company. Please feel free to give us a call any time!