Rapaired a poorly installed furnace put in by another company 3 years ago when we did renovations. Navien all in one system which some other companies wouldn't even look at to service. Kim at the head office was amazing she understood our frustration with the system and made it a priority to get it resolved. Our hot water in the system failed and we were only getting a 2 minute shower. Their team came on Thursday and Friday to trouble shoot communicating back and forth with Navien head office. They had to turn our whole system off because it was unsafe. No heat so they provided us with electric heaters and got approval from Navien to provide us with a new furnace under the warranty and the team came back on Sunday because we had no heat or hot water. They honored the price they gave us to fix the unit even though it was a full new install and not an easy job. They arrived just after 9 a.m. and worked until 4. The happy result is everything is working again. We have confidence that this team actually knows what they are doing. They had no issue with installing a Navien system. We feel that they were fair in pricing and very professional throughout. It is nice to finally deal with a company that we feel will stand by their work and have an excellent reputation for a reason.
- Approximate cost of services:
- $2,600.00
- Company Response
Thanks Brian,
Fantastic outcome all around! I must say that you and your family made is super easy for us to work with you and the situation. It does involve patience when troubleshooting equipment. We got the best resolution for you for sure! Navien manufacture's an excellent product and stands by their warranty. Installing a boiler takes an expert team with experience. Thanks again for your patience and trust in our company and our great Installation team that day was Ryan and Chris. Very happy to have you as a new customer and also for writing this great review!
Thanks,
Kim Laird !!!