A few days ago our family turned the furnace on for the first time for the season. We shortly discovered that after one hour of operation the temperature of the house had not moved and the furnace was not operating. Upon recommendation from a neighbour we called laird & son for their help. The person who answered the phone was very helpful and knowledgable. They gave me a very fast appointment the following day at 8 am with a technician named Sam. I thought it was great that they inform the home owner of the name of the technician that will be coming. Next morning the technician, Sam, showed up promptly at 8 am and was very polite and knowledgable. Sam discovered the issue within minutes of diagnosing the problem and had a solution for repairing it. We were given a quote before any work was to be done, unlike most companies that surprise the homeowner with an amount after work has already been done. Overall our experience was great with this company and its staff members. Thank you again
- Approximate cost of services:
- $140.00