Amanda was a fabulous sales consultant.
The customer service horrible. We bought this chair for support for my problem back. It seemed fine in store but once I was sitting in it for an hour or so my seat was numb and my back aching. Also the stitching seems shoddy and probably won't last long. when I contacted the Service Manager Andrea she said if I had called sooner they could have taken it back for the floor.
I deliberately waited a month to ensure it was the chair and not just my adjustment period. She did send someone to look at it but in the end said there was nothing they could do. She ended with if I had any issues in 6 months or so to give her a call. Really!!!! I can go to most companies and return an item I am unhappy with anything from beds to clothing to appliances I feel abused, over charged and mislead. So much for their reputation of service and quality.
- Approximate cost of services:
- $1,700.00