I purchased a chair June 2013 from Lazy Boy Furniture on 171 Street Edmonton. Two months later I noticed loose fabric coming from one of the arms. After further investigating, I found the fabric wasn't attached to anything on the inside of the chair. The store sent over one of their service personnel and he advised that it was very common in these wide back chairs and that is why they have discontinued this style of chair. They couldn't guarantee me that it wouldn't happen again. I contacted the sales person (Tom) who said he would make it right and get back to me. 2 weeks went by and I didn't hear from him so I again contacted him. He advised me the service dept. was being difficult and he will get back to me shortly. Again, I didn't hear anything so I again called back. This went on until December. I got very busy and didn't pursue it any further. I am living with it. However, I do tell people of the low quality furniture and the awful customer service they give. In my opinion, they are selling very low quality furniture at very, very inflated prices. I am disappointed in the quality of product and service. According to the reviews, they could take a lesson in customer service from the BC stores
- Approximate cost of services:
- $900.00