After looking at cheap, build it yourself shelves and expensive companies who wanted to add things I didn't need I found Kwik Kloset.
Alex came out a few days later and measured what I wanted to have. There was no hard pressure selling to get me to buy things I didn't want. He also drew a 3D plan for me.
Bryan made an appointment to install it a week or so later. He came today, it's great and exactly what I wanted.
Bryan left it clean and tidy. Great job, thanks to you both.
- Approximate cost of services:
- $900.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Sorry It has taken me awhile to respond - You have mentioned several things that really should be highlighted:
1) The build it yourself products are exactly that - cheap. If you are not going to be where you are for much longer, and you don't care to upgrade your closets before you sell (or if you are renting), then by all means if you have the skills go for the DIY option;
2) Expensive companies are expensive for a couple of reasons, including high overhead, and the unnecessary upsell: The closet world version of 'would you like fries with that?'. The big one is selling more drawers than are needed by the customer. A good designer will explain to the homeowner that drawers are only necessary for small stuff - everything else hangs or goes on shelves. Drawers are the most expensive major component in a closet upgrade - don't overdo it!
3) 3D plan on the computer. I cannot over-empathize how important the 3D design tool is. It not only allows the designer and the homeowner to make changes quickly and accurately, it really shows what the end result is going to look like in a remarkably realistic way. Our customers really know what they are going to get before we build it.
Thank so much for taking the time to post your review and for pointing out such poignant issues in our business. Enjoy your new walk-in!