We had Kwik Klosets install a walk in closet and built in closets in our house when we first moved in 6 years ago. The product has held up very well and are very pleased with it.
Recently, we needed some service on one side of the walk in closet as the drawers were not lining up properly anymore. I called up Tom and Julie and informed them of the situation. The original installer is no longer with the company. Without hesitation, a service appointment was booked within a few days and the owner of the company, Tom, personally came by to have a look. Apparently, I may have put too much weight on the shelves/ drawers and something gave in. No problem - Tom said it was an easy fix and returned the following week with the necessary part to fix the issue and reinforced that side of the closet.
This was done under warranty and we are extremely pleased with the professionalism and promptness in how this was dealt with.
A company's reputation should be based on the quality of the work and products and also the after sales service and I would give Kwik Kloset an A+ in this area.
We would absolutely recommend Kwik Klosets and would not hesitate to contact them again if we needed any additional work done. They provide very good value and stand behind their products.
Louis and Cynthia from Oakville
- Approximate cost of services:
- $4,250.00
- Company Response
Well this is a first for us... we don't get many opportunities to provide post-installation service so this is our first Homestars review regarding a warranty repair. We do indeed stand behind our lifetime warrantied products, and I thank Louis and Cynthia for taking the time to share their experience with the Homestars community.
Tom