If only the first sentence of this review is read, then I'd like to say that if I had to do my closets over again I would go with Tom and Kwik Kloset again without hesitation.
Even before I decided on which of the 3 companies I was going to have complete my closets, Tom provided a lot of sound advice. After I decided to go with Tom and Kwik Kloset I made several changes to the original designs and each time Tom quickly updated and sent back the designs.
I was not at home for most of the installation, my mom and her cousin were here and said Tom and his crew were on time, worked hard and friendly.
Although I am thrilled with the end results and am very happy everyday when I go into my walk-in closet, it was what happened after installation day that I want to share with anybody considering re-doing their closets.
The installation was complete except there was a problem with a bottom drawer and the tracks. Tom even worked on it himself for quite some time, unfortunately to no avail, but it was getting late and it had been a long day for everybody, including myself, so he said he would come back and fix it and when Tom asked if I had the cheque (no downpayment is required) I handed it over.
Only after a few days did I think to myself was that the wisest thing to do as we hear so many stories on the news and online of jobs not being completed after the company is paid. But it was only one drawer and since the reviews I read on homestars were so good, I believed I was dealing with a good honest person and company.
Well about a week a half later not only was my drawer fixed but Tom did not send one of his crew, but came himself to ensure the job was done.
Thank you Tom ( and your crew) and know that everybody who sees my closets leave with one of your cards.
- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Nothing. Service was excellent
- Any advice to offer fellow homeowners facing a similar project?
- As suggested by Tom; don't go for the most expensive or the cheapest quotes.
- Company Response
Hi Kendra! Thank you so much for your kind words.
While I would love to say that every installation goes perfectly, unfortunately there are times when they do not. It is my firm belief that one of the biggest differentiators between average companies and superior companies is how (and sometimes if) problems are handled. Putting a high priority on problem resolution is one of the cornerstones of good customer service - and while it isn't required often, when it is it must be done right.
Enjoy your new home, and all the best to you and yours in 2013!
Tom