had Knox Roofing put on a new roof 1.5 years ago, had a minor leak afterwards by our bay window, Kent sent someone out and I was told it was due to our eavstroughs being full. now 1.5 years later, I have several leaks in my bedroom. I called Kent, he sent someone out once and said it was due to ice build up, which they did take ice off my roof, but the same evening after the ice was taken off the ceiling in my bedroom still leaked, even worse then before. called Kent back only to be told that he did not create ice storms, rain storms, or snow storms, this was not his problem and I shouldnt be blaming him for it. after sending him picture of my bedroom ceiling thru email and stating I would be taking legal action he replied thru email that he would send someone out when the weather breaks. not to sure just what that is supposed to mean, we've had nice days since this email on Feb 26/14 but still havent seen anyone come buy yet. I've emailed him twice more to which I have had no reply at all.
REPLY TO KENT KNOX:
I think you need to get your facts straight, I did not and have not called my insurance company regarding this issue because your work is supposed to be under warranty, so saying I called them and they told me I wasnt covered is FALSE. also I have no idea who JD Trundel is. you did not tell me I have to remove the ice and snow off my roof, when I first talked to you I explained that we wanted a new roof with extra ice and water shield so my husband did not have to go up there every winter to shovel, you told me that this would solve that problem, regardless we still put up heater cords on the roof to melt the ice and snow and they were working thru the winter months. in one phone conversation you said that you had received many calls about leaks after the storm, leads me to think its your work that is a problem, since there are at least 4 other houses on my street that had a new roof installed (not by Knox) and none of them have had a problem, even after the ice storms and they also have low slopes and very mature trees on their property. all I want is to have the roof leak fixed and the damages to my bedroom ceiling fixed because of the leaks.