Knox Insulation & Roofing

Insulation
Toronto ON M4E 1E3
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Knox Insulation & Roofing
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Reviews for Knox Insulation & Roofing

Average customer rating:
9.5 10 (136 reviews)

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Christiann H.
Christiann H.
8 reviews Scarborough, ON
0/10

Buyer Beware!

We chose Knox based on all of the great HomeStars reviews, but our experience did not match the rating!
Knox insulate our attic to R50, weather stripped attic hatch door and installed an insulated exhaust fan hose for $800.
A year later, when water started dripping from the fan into the bathroom, an attic inspection revealed a faulty exhaust fan hose, mold that was forming around it and the insulation that was blown in blocked our soffits and didn’t make it all the way to the corners of our home.
Knox came back and quoted $850 (more than the work originally done) to re-install the exhaust fan, install new vents for adequate ventilation and kill the mold with some chemical spray.
The crew came, but they didn’t install the required vents or spray the mold. They insisted on payment in full and would send another crew back to install the vents – needless to say they never came back.
After much debate with the owner (Kent), I was reimbursed $200. The owner told me to ignore the problem, weather strip the attic hatch (which I paid them to do a year ago) and that I was being paranoid about the mold (because I’m pregnant) and I was lucky that I didn’t get screwed out of more money. He also told me that there was nothing I could do and he wasn’t afraid of the Better Business Bureau.
Look at the pictures and you be the judge. Since when is it safe to ignore black mold?

Approximate cost of services:
$1,650.00
2 of 2 people found this review helpful.
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Company Response

This person was impossible to deal with. She is confused about the service we provided. We sent her a refund & lost money on the job. They bought a home with moisture problems & we fixed the problem. I called & assured her not to worry. She is pregnant & paranoid about mold,I told her they should seal the attic hatch if she is still unable to rest her mind.

Paul on Avenue & Eglinton
Paul on Avenue & Eglinton
4 reviews Toronto, ON
10/10

Attic Insulation

I finally got around to a job I've put off for way too long after this horrible winter. Kent called me back within a couple hours of getting in touch with Knox.
The quote for the work was very reasonable and Kyle came to perform the work the very next day. The team was very courteous, let me know when they were due to arrive, completed the work quickly and with minimum disruption. Very happy with all at Knox Insulation & Roofing and I would highly recommend them. I am looking forward to a warmer house (especially the bathroom) and lower gas bills!

Approximate cost of services:
$1,000.00
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Glenn  from Richmond Hill
Glenn from Richmond Hill
1 review Richmond Hill, ON
10/10

Attic Insulation

This Spring I was referred to Knox Insulation and Roofing. My referral came from a roofer who did our home late last fall. Kent Knox has been in the industry for many years and certainly knows what he is talking about. He came to the house for an inspection, explained to me what I should do...didn't try to sell me anything I didn't need and wet above my expectations. Kyle and Nick arrived the day of, right on time. They were very friendly, professional, took pictures in the attic for us to see. Even taped up the bathroom vents for me. Kyle and Nick work great as a team, and once the job was completed, you would never know they were in the house..drop clothes were put down, vacuumed the floors before leaving, house was cleaner then when they arrived :). I went up to look at the attic before we sealed the trap, what a difference R60 makes. I plan on calling Knox back in the fall to insulate my Garage!! Highly Recommend Knox Insulation and Roofing!

Approximate cost of services:
$850.00
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Betty O from Etobicoke
Betty O from Etobicoke
1 review Aurora, ON
10/10

Home attic insulation

We were very pleased with the service provided by Knox Insulation & Roofing. The staff was friendly and very thorough when insulating our attic. We are pleased to say our home is warmer on the top floor. Definitely a recommend.

Approximate cost of services:
$1,500.00
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tracey dickson from Whitchurch-stouffville
tracey dickson from Whitchurch-stouffville
1 review Stouffville, ON
0/10

new roof

had Knox Roofing put on a new roof 1.5 years ago, had a minor leak afterwards by our bay window, Kent sent someone out and I was told it was due to our eavstroughs being full. now 1.5 years later, I have several leaks in my bedroom. I called Kent, he sent someone out once and said it was due to ice build up, which they did take ice off my roof, but the same evening after the ice was taken off the ceiling in my bedroom still leaked, even worse then before. called Kent back only to be told that he did not create ice storms, rain storms, or snow storms, this was not his problem and I shouldnt be blaming him for it. after sending him picture of my bedroom ceiling thru email and stating I would be taking legal action he replied thru email that he would send someone out when the weather breaks. not to sure just what that is supposed to mean, we've had nice days since this email on Feb 26/14 but still havent seen anyone come buy yet. I've emailed him twice more to which I have had no reply at all.

REPLY TO KENT KNOX:

I think you need to get your facts straight, I did not and have not called my insurance company regarding this issue because your work is supposed to be under warranty, so saying I called them and they told me I wasnt covered is FALSE. also I have no idea who JD Trundel is. you did not tell me I have to remove the ice and snow off my roof, when I first talked to you I explained that we wanted a new roof with extra ice and water shield so my husband did not have to go up there every winter to shovel, you told me that this would solve that problem, regardless we still put up heater cords on the roof to melt the ice and snow and they were working thru the winter months. in one phone conversation you said that you had received many calls about leaks after the storm, leads me to think its your work that is a problem, since there are at least 4 other houses on my street that had a new roof installed (not by Knox) and none of them have had a problem, even after the ice storms and they also have low slopes and very mature trees on their property. all I want is to have the roof leak fixed and the damages to my bedroom ceiling fixed because of the leaks.

Approximate cost of services:
$5,500.00
1 of 1 people found this review helpful.
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Company Response

Mrs Dickson has a continuing problem with ice dams every year because the back side for the house is covered in trees. When work was completed she was informed that every year she must clear away the ice & the trees should be cut down This year she did nothing to prevent the ice dams. The ice storm that hit the GTA this year caused water damage to thousands of homes. Her Insurance informed her that she was not covered for ice dams so now she is trying to get us to pay for damages. We were over to her house And cleared ice a foot thick from her roof. The water has been stopped. Some of the work was preformed by J Trudell roofing she has no claim against us. We tried to help her but she ignored our advice She is very confused & looking for someone to blame Kent Knox . .

Dianne Shortt from Markham
Dianne Shortt from Markham
5 reviews Markham, ON
10/10

Insulation attic to R50

I would highly recommend Knox Insulation. This is the 2nd time I have used this company and have found them wonderful to deal with. They are on time, efficient, do an excellent job and did all of the little "extras" that the other company quotes did not offer or suggest, let alone include. They also cleaned everything up as if they had not even been there. A wonderful family business with the very best of service. Thank you Kent and Kyle and Les. Dianne

Approximate cost of services:
$1,100.00
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Doug Fortin from Scarborough
Doug Fortin from Scarborough
5 reviews Scarborough, ON
10/10

Attic insulation

Just before the "polar Vortex" took over, I was in need of topping up my attic insulation. I called Knox Insulation and spoke with Kent, who, fortuitously, was doing a job in my area. He arrived and we discussed what needed to be done. Kent was very forthcoming with the necessary information, what needed to be done, as well as a couple small items he would look into-and take care of-when the job was agreed upon. His pricing was fair, and after a failed attempt to make the first appointment-blame Mother Nature! - His son-Kyle-arrived on time and took care of everything previously discussed. The job was completed very quickly, whatever mess there was-and it was minimal-was cleaned up before he left. I received a full explanation of the materials that were used, and the benefits I should expect to receive through them. He even re-routed my bathroom exhaust vent, and let me ask as many questions, and be as nosy as I wanted while he and his partner were working away. I was able to see what was being sprayed into the attic, and was surprised at the amount that was being added!
I would definitely recommend Knox Insulation. Kent and Kyle did what was needed at a price I was comfortable with.

Approximate cost of services:
$850.00
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Company Response

Hey Doug thanks a lot fun working with you Kent c 416 788 5357

Brad J from Toronto
Brad J from Toronto
9 reviews Toronto, ON
10/10

Party wall insulation

Kent was responsive and did a great job at our 1890s Cabbagetown semi. He insulated our shared party wall more quickly, and with less mess, than anticipated. No damage to plaster! Seems to be a family business. They made it down our tiny mews street with no problem.

My neighbour and I split the cost...at $750 per house, it's well worth it. We were skeptical at how effective blow-in would stop noise but it is working much better than expected.

Photos attached.

Approximate cost of services:
$1,500.00
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Company Response

Hello Brad thanks that was a fun job glad we could help out Kent c 416 788 5357

J. from York
J. from York
1 review Toronto, ON
10/10

Attic insulation

I don't usually write reviews but Knox Team deserves it. They are very professional, kind, efficient and will go the extra mile to make sure you're happy. Look no further, you found the best!

Approximate cost of services:
$1,200.00
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Company Response

Thanks so much you were very nice people to work for Kent

R W from Toronto
R W from Toronto
5 reviews Old Toronto, ON
10/10

Attic Insulation

We asked Knox Insulation & Roofing to insulate our ~1920's semi-detached North Toronto home. They were in and out in under 2hrs and did a clean, friendly, professional job installing Canadian made, Eco-friendly cellulose. We noticed a major difference in our upstairs temperature, almost immediately. Many thanks Knox!

Approximate cost of services:
$800.00
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Company Response

Thank you so much! It sure has been cold this winter. I'm glad it made the difference we both hoped for Kent Knox

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Knox Insulation & Roofing

Attic Insulations

With over THIRTY-FOUR years in business, Knox Insulation & Roofing has built an enviable reputation by employing fully licensed professionals, and by utilizing quality industry recognized products, and also by providing the highest level of service resulting in total customer satisfaction.

Whether your home improvement plans include attics, garages, roofs, or walls, Knox Insulation & Roofing has the expertise to provide you with permanent energy savings. Also, Knox Insulation & Roofing will provide all the information necessary for you to take advantage of the numerous government rebates currently available. These government-assisted programs allow Ontario residents to permanently reduce energy costs, while helping to promote overall energy conservation programs.

Kyle Love
Cellphone: 416-788-5357
GTA/Markham: 416-788-5357
Queen St,Toronto

CATEGORIES
Insulation and Roofing
WEBSITE
http://www.knoxinsulation.ca
YEAR ESTABLISHED
0
NUMBER OF EMPLOYEES
0
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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