Knox Insulation & Roofing

I hired Knox Insulation/Roofing after Kyle did a good job selling his services to me promising a thorough job. The contract included blown insulation plus installation of baffles to increase attic venting/circulation and connection of venting from a kitchen and several bathroom fans. Kyle came to perform the work and ensured I did not have to be there as I could not take time off work. I got a call from Kyle saying that the work was done and asking for payment. I paid Kyle in good faith, actually paid his wife by email transfer. After payment I learned the baffle and venting work were not done. After continually contacting Kyle he finally got back to me saying he would come back to do the work later in the week. I never heard back from him. I tried to contact him many times after and he has not responded to me.
I will have to get another company to do the work and charge the cost to Knox Insulation.
Very poor customer service from this company.
I am very disappointed a "family" run company has treated me this way for no reason.