Broken Chain is now $150 Service Call
I initially gave this company a 10/10 but now that one of the chains (attached to the wall) is broken, they want $150 for a service call. Blinds were purchased less than 2 years ago. It just goes to show that you need to ask questions about service calls before you buy, or look for a store in the neighbourhood you live in because I'm not driving 20 miles to pick up a 50 cent chain or paying them $150 to fix a broken chain. I should know better.
- Approximate cost of services:
- $2,000.00
- Company Response
With Child Safety always in mind, the system used by Hunter Douglas in standard clutch operated roller shades is the “Breakaway Chain Connector”. When a force more than what was design for it is used, the plastic connector of the plastic bead chain breakaway. As results these shades takes no abuse.
Breakaway Chain Connector
• The component must be tested on mechanical properties, and UV and temperature resistance.
• With 6 kg pulling downward on the chain, the chain must break. The component itself therefore must release at 3 kg. “
There was a misunderstanding in what exactly happened to the blind. Taking the time to explain and find out what was wrong helped to solve the problem. It is unfortunate that the frustration went straight to Homestars instead to find the solution for the problem. We hope that the new connectors that you received to connect the plastic chain back will last you for a few years.
Please do not hesitate to contact us for any inquire. Always happy to HELP.