From the sales visit by Shawn to the two gents who did the installations, my experience with Keldan Ltd was fantastic. Shawn was great at showing me options and giving his professional opinion on what would work and what wouldn't based on our older house. The guys doing the installation were very hard working. They didn't even take a break until after the lunch hour and they started promptly at 9 in the morning. They worked extremely hard for a full day, and even stayed later than anticipated because they weren't 100% happy with how the storm door was closing. I started to feel bad for them working in the dark (it was dark at 5pm) and cold but they never complained, or showed frustration. They were professional and made sure the job was done right before leaving. As a side note, all of windows, except two, on my entire house are from Keldan, even the basement windows. When the final two need replacing I will be calling Keldan for sure! I highly recommend this business for people living in the GTA. Thank you for the great products and service!