Absolutely terrible experience with Junk iT. They had to reschedule twice over two days and when they did show up, three hours late, they were rude, nasty, and ripped me off. I was quoted a much lower price over the phone and ended up paying twice that amount when the work was complete. They didn't sweep up after themselves and whined, loudly, throughout the entire job.
This was a really straightforward job of removing scrap concrete and other construction debris that in no way exceeded even 1/4 load for their truck. It took them less than half an hour to complete the work. I paid for an hour. As they complained about my job they also found time to complain about the last guy and the person before that. Just in case you think they were unhappy to just be doing my job - they hated your job, too. And how do I know they were complaining the entire time? I was HELPING THEM LOAD THEIR TRUCK. Was there a "thank you?' No, of course not. This is Junk iT, after all.
I have used this company in the past and never had an issue but I will never, ever use them again. A miserable crew and no attention to detail makes for a company entirely concerned with taking your money and giving nothing back. Avoid Junk iT at all costs, (nothing could cost more than Junk iT, anyway).
- Approximate cost of services:
- $430.00
- Company Response
Thank you for using our services, as you point out, on a number of occasions in the past. We have been a member of Homestars for many years and appreciate receiving feedback from our customers and at the same time affording us the opportunity to discuss those comments. After a thorough investigation conducted by the President of JuNK iT! the following are our comments surrounding this particular job. When the request for service was made, the telephone call was handled by one of our most experienced customer service representatives (CSR). During that call our rates for the service requested were explained. By the way all of our rates are available on our website at www.junkit.ca. In this instance the notes on the order indicate the CSR actually quoted a higher rate than what was charged. Our normal practice when providing an estimate over the phone is to explain that the price cannot be considered final until we verify the material. Part of our process is for the crew to provide a no obligation estimate when they arrive and only proceed with service upon a signed acknowledgement from the customer. This was followed in this instance with the crew on site providing a price based on our set rates. The customer signed acceptance of this price prior to proceeding with the clean up. Should there be a need to reschedule a pickup the customer is contacted and if it is not acceptable to them, the customer has the opportunity to cancel without obligation. In this case the customer agreed to moving the pickup date. Our hiring practices entail conducting third party background checks, driver abstract checks and successful candidates are provided customer service training. It is our goal to leave every client 100% satisfied while providing hassle free junk removal services with competitive rates. We achieve this by making sure we communicate with our customers in a courteous, honest and professional manner. As a family owned and operated business we truly care about our clients and that confidence has allowed us to provide excellent service to our customers over the past 10 years. In your case, we regret we did not live up to your expectations. Thank you again for using our services and should you wish to contact us directly, we would be pleased to discuss your experience with you.