I purchased a leather love seat and sofa from Joe at Joshua Creek Furniture based on the design and comfort.
After receiving both pieces my family and friends noticed that they were very hard and uncomfortable.
We assumed this was because they were new and had to be worked in. However, six months later there was no change and they were killing our backs.
I went back to see Joe and explained the situation to him and his team.
Joe was great and I worked with his Service Manager Ryan on correcting the situation.
They worked with the manufacturer and had all the cushions replaced within a same day period.
I am totally impressed with the service and professionalism of how this was handled.
My next furniture / home accessories buys will be from Joshua Creek Furniture.
I recommend that you shop there and support a local business.
Thanks for all the great help.
- Approximate cost of services:
- $5,200.00
- Company Response
Hi Spencer, thanks for the positive review. I've said it before; in a perfect world there would be no service issues but in reality there is. We strive to rectify any/every service issue that is within our ability to do so and i'm pleased to hear You are satisfied with Joe/Ryan's attention to it.Your patience is appreciated also.
I want to point out that you purchased a high quality Canadian Made Top grain leather Sofa and Loveseat, made locally. This is a factor also.
On behalf of my Business Partner Joe and Service Manager Ryan, we would like to thank you for the review and are happy you are satisfied with your purchase at Joshua Creek Furniture. Enjoy your Leather Sofa and Loveseat! Regards, Jim Hobbs