I have had a problem with birds coming down the chimney and called to get the chimney cleaned and the cap replaced, the gentlemen said if I wanted I could send some pictures of the cap, chimney and fireplace and he would take a look at them.
After receiving the pictures he told me that the cap itself was fine and all that would be required is some meshing to be placed around it, booked a appointment for the morning the day after and thought everything would be fine.
His serviceman showed up exactly on time and started to setup to clean the chimney went out for some more tools then came back in and said "Well I don't think we'll be able to do the meshing, your chimney is all metal and we can't put a ladder up against it" all this despite both clearly stating on the phone as well as in 2 separate pictures showing the entire chimney clearly.
Ended up being a waste of my time and his, and now I have to face the birds again who are already acting up, who knows now when I can make another appointment elsewhere.