They had to break my concrete 3 times to find a leak and then did not match the new concrete with the old. Quality of the concrete cracking, chipping and a rougher concrete than originally there. Promised only to make one hole. Made a mess of my new concrete surround. Staff is not very qualified. They have one qualified person who they spread so thin between jobs that they are never there 100%. Job is handed off to college kids--who know nothing.
Reply to Jameson Pool response:
I did call Jameson to come and look at the terrible job they did and basically the response was "oh, well too bad for your luck"
Because it took so long to do the job. The dirt(soil) that was piled at the side of the pool for 2 weeks slide back into the pool and discoloured my liner because there is red clay in the soil. Now my liner looks like it has freckles. If the dirt was not there for weeks that would not of had time to happen. You did come and inspect and did nothing about it. I also think those reviews that give you the score of 10 are probably friends of the company. I have heard many complaints about this company from other customers while standing in the store for assistance.
Do yourself a favour and DO NOT use this company. I find a small independant company much more customer friendly. Support the little guy I say. Get more bang for your buck.
- Approximate cost of services:
- $3,000.00
- Company Response
We are concerned to read your review. Your pool must have had multiple leaks, and involved running new lines to get to that high of a repair cost. Patches in concrete are difficult to match, but we do our best to be neat. Allow us to send a representative to inspect our work, please contact us by phone (905)828-7665, or email: info@jamesonpool.com