Waterproofing basement foundation
- Approximate cost of services:
- $10,000.00
Waterproofing basement foundation
repairing leeks in wall of foundation
Anna, I do apologize for the delay in completing your repairs. We try our best to follow up and complete the work in a timely manner, however sometimes things don't quite work out. We have always tried our best, and after 11 years in business, frustrating our clients is not a goal we are starting. The end of the year is always a very busy time for us and we try to make it to all our clients before the holidays, this makes for some extremely long days around here.
As you indicated, the power did go out and at the same time the technicians arrived. They contacted our office and we advised them to wait for a time and see if the power would be restored allowing them to complete your repairs. However after 2 hours power had still not been restored and we advised them to continue on to their next repair. Keep in mind during the time these 2 technicians were waiting for power to be restored they were still being paid. These are costs we incur everyday and another delay we had no control over.
Thank you for the review, in the future we will attempt our best to ensure neither you nor any other customer feels frustrated. Again we apologize for all the frustration you felt. Hopefully next time we can provide you with better service. We wish you all the best in your new home.
Waterproofed the concrete block foundation