J S HOME SERVICES

I have been using J and S for a few years. Recently their service just dropped with their last 3 visits. Got the membership. They say that there are perks for this premium expense. and there were until recently. I Don't see any perks (as of this year) still had to wait weeks to book an appointment even if they are coming back because they did not resolve the issue the first time around. They give you a coupon booklet and don't auto discount you the coupon. So, if you forget to give them the coupon you are up the creek. They are more expensive when compared to other services. No one to report problems to just their Dispatch who tells you to email concerns to them. I did with no response yet. Their suggestion to my HVAC problem was to call someone else and they still charged me for coming out.

Mike provided professional advices on the design for our bathroom remodel. Is team works diligently until all is perfect. From the demolition to the final setting up, everyone made sure to clean up at end of day. Our upgraded en-suite is dreamy and calming. The work was done quickly and we are quite impressed. Working with Mike and is crew was a charm. The Ripples showroom and boutique was a great place to actually see the products we could use in our project. The boutique and Mike’s contracting services is a great combo for your project. Give him a call.

I had a non-emergency situation and required a replacement of the main water shut-of valve plus the removal of an old but small water stabilizer unit. Technician Mike R. was excellent at explaining the repair and did a very professional job. My problem was the cost. I was charged $1,100 plus tax for just over two hours of work. If I hadn't pre-arranged for the town to shut off the water supply for the scheduled repair date, I probably would have used another plumbing service; one that operated on a time and materials basis rather than on a set charge schedule(corporate binder of set fees for set jobs).

Just want to provide some feedback on Mike and his company. We had a concern with potential bathroom leak and Mike was amazing as he came in .. did an assessment .. provided some solid advice and recommendations to put our mind at ease. We would highly recommend Mike and will be definitely be engaging him for all our future projects.

J and S were great to work with. Our Plumber, knew alot about our plumbing issues and gave us options as to how to proceed, with not too much pressure.

Mike and his team completed a full renovation of our master ensuite bathroom, and we could not be happier with the end product. We ended up purchasing many of the materials (vanity, tiles, shower fixture) from his store (Ripples Bathroom Boutique), which was incredibly convenient. He also had no issue that we used some material that we purchased elsewhere (some tile, toilet, mirrors, sink faucets).

Mike was very involved in the project, and checked in regularly to give us a heads up to let us know who would be coming into our house and what the plan was as the project progressed.

Mike also recommended some design changes which we implemented and couldn’t be happier that we did. The finished product is amazing.

I had a washing machine drain that was not draining well but only intermittently. They had a $100 drain special on website so I called. Harvey said as there is no cleanout the special wouldn't apply. He said maybe when the guy gets there is will only be $100 but not sure. I said go ahead and the guy shows up and gives me a price of $450. I called Harvey and said that was ridiculous. He asked me what I wanted to pay(bad strategy). I said I just wanted to be treated fairly. Harvey said $200 and I said fine. Then guy onsite says $200 plus $65 service call and I said no. They did it for $200. But they took alot of kicks at me. Job was done fine. Guys on ground are fine. But culture is obviously to oversell. They clearly dont worry about return business.

I have used this service for a few years. I liked the 7x24 option in case of emergency. I finally had to use it. Because they (yes the plumbers) caused a flood in my basement. Turns out, they have no one available - their ONE on-call guy is sick. Sorry, this level of support does not qualify as 7x24 hr service. And....THEY CAUSED THE FLOOD

How did they cause a flood. Well yesterday they did $1600 of work to address a few "not to code" issues.

How did they identify the code issues? Well they called me up and told me that as a member I was entitled to a free plumbing inspection. I accepted and they inspected. And they found 2 issues of "not to code". I accepted the work. They came back a few days later and did the work.

That was yesterday morning. This evening I went down to the basement and the pipes which they had worked on (which had previously had no issues with function, just the "ok if you say so" code issues) are leaking all over the basement.

So I called for emergency service. And...go back to the top of my review. Nope. There is no 7x24 emergency service unless you count answering service. They will be here tomorrow morning, and until then I can just turn my water off to prevent further issues. And have a nice water free night. They have no one available as their plumber "called in sick"
Great.

The next day the plumber came "fixed" the problem

A month or so later, I returned home to ANOTHER flood originating from this work. Called for 7x24 assistance. Again, no-one available to come and deal with the problem. This time their plumber "had a family emergency"

Never. Ever. Ever. use this service unless you enjoy being screaming mad.

I will be following this up with a complaint about false advertising.

Mike and his team are professional, courteous, responsive and reliable. Great convenience to be able to order all bathroom vanities, fixtures and accessories through Ripples Bathroom Boutique. Delivered on time each component of the promised schedule. Team and subcontractors left everything clean each day before leaving. Mike showed up regularly to check on progress and ensure there were no problems and constantly invited feedback on how the job was going. Any exceptions were dealt with promptly and without hesitation. Importantly, they ensured minimal disruption to non-work areas. Would definitely use them again and would not hesitate to recommend them.

Laundry faucet was tripping. TWO guys came to fix it. Installed cheap new
faucet. One guy was working, the other one telling him what to do. Why they needed 2 guys for fixing a tripping faucet - I don't know. 1 hr. 2 guys $600.00 + tax. WOW!!!
I will never call them again.