J S HOME SERVICES

Furnace broke down just before a big storm early February, only realized it after house cold for 16 hours. Saw J + S in our phone book, not realizing they mostly do plumbing, not heating and cooling. I initially called this company because it said prices are upfront and it's a family owned business.

Technician Scott had a wonderful personality, but he forgot to check the fuse on the circuit board which ended up being the problem. The board was going to cost $763. The company provide electric heaters for the down time. When Scott returned and was installing the board, I asked if he checked all the fuses on the existing board and he realized he forgot, "I always check that". I was charged for the call, and another charge for what was referred to as a matrix, and that he would have to charge me an extra fee because he had to come back. I don't think it was my fault that he forgot to check the fuse and he had to go and pick up the whole circuit board.

Also while checking things in the furnace, the technician saw another part that was broken and told me he would change it for me, but did not do that.

I wrote this review without contacting the owners and they were concerned about the way their technicians had handled this situation. Manager Tom was very nice to deal with, and as a resolution to my plight, offered and delivered on replacing the part that the technicians said they would not replace. The part took over a week as thought and Scott came and replaced the part free of charge.

I think J & S Plumbing owners resolved the issue nicely and I updated my review as a result.