J&S Plumbing was called to replace the Sewage Pump at my house in Aurora area. Technician showed up in 2 hours, and quoted me 1465.00 to replace the pump. I did not have time to check the prices at the time. I was desperate to get the job done to prevent damage to my house. He went to supplier and picked up the pump and was installed. The entire project took 2 hours. It took 30 minutes to install the pump. He used Myers SRM4-P Sewage 0.4 HP, the low end pump which is sold for $277 retail value. I was charged almost $1200 for 1 hour job. I called the office and complained about the charges, I was told this is standard price. And Technician was pushing me to sell his Service Contract for $350.00. I called around and I was quoted $600 by other plumbers. I was ripped off, I would strongly recommend shop around and get at least 3 quotations before doing any plumbing service. This company would rip you off if they can.
- Approximate cost of services:
- $1,465.00
- Company Response
We are sorry to hear that you had a negative experience with our company. We charge by the job and not the hour, so that way you are not watching the clock, worrying about how much your service is going to cost you. Often jobs are a lot more involved then they seem, and we offer our Home Assure Membership to all of our customer, it offers them money saving discounts and priority service to name a few. All of our pricing is presented upfront to each and every customer so they understand exactly what we are quoting before we proceed with any work. Thanks for taking the time to let us know about your experience.