this company replaced two toilets in our house awhile back. Service people who came were VERY pushy about buying into their Service Plan. We repeatedly declined the additional agreement. We would not have continued with the service call and toilet replacement if we were not SO DESPERATE for our toilets to be working. With the second toilet, they claimed that they needed to 'build up' where the flange was to let their new toilet sit correctly. The cost of this sudden 'add-on' was, not surprisingly, EXACTLY the same price as the service agreement we declined. A short time later, the toilet that they did additional work to began to leak at the base. We called the company to have them come out (at no cost to us) to look and see what was going on with that toilet, assuming that they stand behind their work. They don't. They refused to come out at no-charge to look at what was wrong. We have just finished up with a plumber from a different company who confirmed our suspicions about the work done from this company--instead of putting in a proper sized ring seal, they simply 'doubled up' on the wax ring to make the toilet appear level when they left the job. The wax ring that J and S put in wasn't put in properly, and was not the right product for the job.
In short, we just paid another 400 bucks to another plumbing company to fix the problems that J and S created.
Our tile and grout have suffered because of this company's incompetence. Please consider carefully if you hire these people. We won't again.
- Approximate cost of services:
- $1,000.00
- Company Response
We are sorry to hear that you feel you had a negative experience. We employ only highly qualified technician's which we send to your home to accurately assess the issues you are having. We guarantee our work, so if it was a problem you feel we created we would have been more than happy to come out and rectify it. Again we apologize for your experience.