International Pool & Spa Centers

5 years ago I hired International Pools to install a new pool liner. They were replacing a 20 year old liner that had seen better days. The entire transaction took place in the store and being new pool owners we didn't realize they should have measured for the new liner. We chose a plain blue liner because of the cost and they arrived a week later to install the new liner at the beginning of the pool season in May. In the fall there were two areas that the liner had come out of the coping and they told us that this was normal for a new liner and they would fix it when they opened the pool in the spring. Came the spring, 4 areas needed to be put back in the coping but one of them wouldn't go back in completely. To make a long story short, every year more of the liner was out of the coping in the spring, some of which could be put back in, some left just bulging out a little. We complained every year but kept getting told that this was normal. Last year when I had switched to another pool company I was told that all this was NOT normal and the liner would probably need to be replaced in the spring.

Spring arrived and as well as hanging out of the coping in several large areas, there were two rips in the liner that I was told were a result of the liner being too small for the pool. Finally I had an answer to my repeated questions, they had not measured and therefore had installed a liner that did not fit. I am replacing the liner this spring but the new one won't be here for at least 3 weeks because they have to make the liner to fit the measurements. Over the time I used International Pools I had nothing but problems with them but figured that all pool companies were the same. I was totally wrong and will never use them again not even to buy pool chemicals from. I have a good pool company now and will continue to use them instead.
I wouldn't recommend International Pool and Spa to my worst enemy.